Introduction
Velanaris ("we," "us," or "our") operates an AI chatbot service that helps small businesses provide automated customer support on their websites. This Privacy Policy explains how we collect, use, and protect your information when you use our service.
Information We Collect
Customer Information
When you purchase our service, we collect:
- Your email address (for account management and support)
- Your business website URL
- Payment information (processed securely through Stripe)
- Setup and configuration details for your chatbot
Chat Data
- Conversations between your website visitors and the chatbot
- Usage metrics (number of responses, frequency of use)
- Performance data to maintain and improve service quality
Technical Information
- Basic website integration data
- Service usage statistics
- Error logs and technical diagnostics
How We Use Your Information
We use your information solely to:
- Set up and customize your AI chatbot
- Provide ongoing technical support
- Monitor service performance and usage limits
- Process billing and payments
- Communicate important service updates
- Improve our service quality
Third-Party Services
OpenAI Integration
Your chatbot interactions are processed through OpenAI's GPT-3.5 API to generate responses. These interactions are subject to OpenAI's Privacy Policy. We recommend reviewing their privacy practices.
Payment Processing
All payments are processed securely through Stripe. We do not store your credit card information. Stripe's privacy practices are governed by their own privacy policy.
Data Storage
We use Supabase to securely store customer account information and chatbot data. All data is encrypted and stored on secure servers.
Data Protection and Security
- We implement industry-standard security measures to protect your data
- All data transmission is encrypted using SSL/TLS protocols
- We regularly monitor our systems for security vulnerabilities
- Access to customer data is restricted to essential operations only
Data Sharing and Sales
We do not:
- Sell your personal information to third parties
- Share your data for marketing purposes
- Use your information for any purpose other than providing our service
We may share information only when:
- Required by law or legal process
- Necessary to protect our rights or safety
- With your explicit consent
Data Retention
- Customer account information is retained as long as your subscription is active
- Chat conversation data may be retained for service improvement and troubleshooting
- After account termination, we retain data only as required for legal compliance
- You may request deletion of your data by contacting us
Your Rights
You have the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of non-essential communications
Cookies and Tracking
Our service uses minimal cookies and tracking technologies solely for:
- Authentication and session management
- Basic service functionality
- Essential security features
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify customers of significant changes via email. Continued use of our service after changes constitutes acceptance of the updated policy.
Contact Information
For privacy-related questions or requests, contact us at:
Email: velanaris@gmail.com
This Privacy Policy is governed by California and United States law.