About Our Service
Velanaris provides custom AI chatbot solutions for small businesses. We create tailored chatbots using your website content and FAQ information, powered by OpenAI's GPT-3.5 technology, and provide you with an embed code to add the chatbot to your website.
Service Plans and Pricing
Monthly Plan
- Setup Fee: $150 (one-time, non-refundable)
- Monthly Fee: $50 (first month included with setup, then recurring monthly)
- First Month Total: $200 ($150 setup + $50 first month)
- Subsequent Months: $50
Yearly Plan
- Setup Fee: $50 (one-time, non-refundable)
- Annual Fee: $600 (first year total: $650, subsequent years: $600)
Usage Limits
- Each plan includes up to 5,000 AI responses per month (approximately 250,000 tokens)
- Usage resets on your billing anniversary date each month/year
Payment and Billing
- All payments are processed securely through Stripe
- Monthly plans: Auto-renew on the same date each month
- Yearly plans: Auto-renew on the same date each year
- All setup fees are non-refundable
- All subscription fees are non-refundable, including yearly plans
- You are responsible for all charges incurred under your account
Service Setup and Delivery
After purchase, you must provide:
- Your business website URL
- Your business email address
- Any specific content or FAQ materials you want included
We will:
- Review your website and materials
- Create and configure your custom chatbot
- Provide you with an embed code
- Deliver the service within a reasonable timeframe
Your Responsibilities
Website Integration
- You are solely responsible for embedding the chatbot code on your website
- You must ensure your website can properly display the chatbot
- We provide the embed code but do not guarantee compatibility with all website platforms
Content and Usage
- You must provide accurate business information for chatbot setup
- You are responsible for monitoring how the chatbot represents your business
- You must use the service in compliance with all applicable laws
Usage Limits and Restrictions
Monthly Response Limit
- Your chatbot is limited to 5,000 responses per billing cycle
- When this limit is reached, the chatbot service becomes unavailable until your next billing cycle
- No overage fees apply - service simply stops until reset
- We do not provide real-time usage dashboards
Prohibited Uses
You may not use our service to:
- Create chatbots for illegal, harmful, or inappropriate content
- Violate any third-party rights or terms of service
- Attempt to reverse engineer or replicate our technology
- Resell or redistribute our service without permission
Cancellation and Termination
Your Right to Cancel
- You may cancel your subscription at any time
- Cancellation takes effect at the end of your current billing cycle
- You remain responsible for charges through the end of the billing period
- No refunds are provided for unused portions of billing cycles
Our Right to Terminate
We may suspend or terminate your service if you:
- Violate these terms
- Fail to pay required fees
- Use the service inappropriately or harmfully
- Provide false or misleading information
Service Availability and Performance
Service Limitations
- We strive for high uptime but do not guarantee 100% availability
- Service may be temporarily unavailable for maintenance or technical issues
- Third-party services (OpenAI, hosting providers) may affect service availability
Technical Support
- Customer support is provided via email at velanaris@gmail.com
- We provide reasonable assistance with setup and basic troubleshooting
- We do not provide website development or extensive technical consulting
AI Technology and Third-Party Services
OpenAI Integration
- Chatbot responses are generated using OpenAI's GPT-3.5 API
- Chat interactions are processed by OpenAI and subject to their terms and policies
- AI responses may not always be accurate or appropriate
Data Processing
- Customer conversations are processed through our secure infrastructure
- We use Supabase for data storage and management
- All data handling follows our Privacy Policy
Disclaimers and Limitations of Liability
Service Disclaimers
IMPORTANT: Our service is provided "as is" without warranties of any kind. We specifically disclaim:
- Accuracy of AI Responses: We are not responsible for incorrect, inappropriate, or harmful responses generated by the AI chatbot
- Business Impact: We are not liable for any business losses, customer complaints, or reputational damage resulting from chatbot interactions
- Integration Issues: We are not responsible for technical problems with your website or hosting platform
- Third-Party Services: We are not liable for issues caused by OpenAI, Stripe, or other third-party services
Limitation of Liability
To the maximum extent permitted by law:
- Our total liability to you shall not exceed the amount you paid for the service in the 12 months preceding the claim
- We are not liable for indirect, incidental, consequential, or punitive damages
- We are not responsible for lost profits, data loss, or business interruption
Your Acknowledgment
By using our service, you acknowledge that:
- AI chatbots may produce unexpected or inappropriate responses
- You are responsible for monitoring and managing your chatbot's interactions
- You use the service at your own risk
Intellectual Property
- You retain ownership of your business content and materials
- We retain ownership of our technology, software, and service methods
- You grant us permission to use your content solely for creating and operating your chatbot
- Our chatbot technology and methods are proprietary and protected
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our service, you consent to our privacy practices.
Modifications to Terms
We may update these Terms of Service from time to time. We will notify customers of significant changes via email. Continued use of the service after changes constitutes acceptance of the updated terms.
Governing Law and Jurisdiction
These terms are governed by the laws of the State of California and the United States. Any disputes will be resolved in the appropriate courts of California.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Contact Information
For questions about these Terms of Service or our service:
Email: velanaris@gmail.com
By purchasing and using Velanaris, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.